Practical information


You can attend shows and concerts at our venues with complete peace of mind. All our venues comply with government-imposed ventilation standards.

Depending on the color of the Coronavirus barometer, we also take into account the visitor capacity, so that our events can proceed in complete safety.

For more information on the impact of the corona barometer on your event, please visit the Help Center.


The Lotto Arena has lockers at your disposal where you can store clothes and other personal belongings.

Use the lockers. Avoid bringing larger items into the venue (see also our strict bag policy).

If you can’t find a solution for your larger items, you can use the Lotto Arena lockers outside, on the new access square at entrance 14, for 7 or 9 euros, depending on the size of the locker.

We regret that there are currently no lockers in which a motorcycle helmet can be stored.

Opening of the doors

Some days before the event, go to the specific page of the event you are attending for the correct start and end times. 

Normally, the venue doors are open an hour and a half before the start of the event. You can order snacks and drinks at one of the many food and drink stands in the foyer.

Make sure you leave on time and be aware of any road constructions or possible traffic jams, so you don’t have to miss the start of the event.

Access to the venue

Do not buy tickets via auction sites or the secondary market. These tickets may be invalid. You run the risk of being denied access to the venue. Official tickets can be purchased safely and at the correct price via our venue website.

Always offer your own ticket at the entrance and not someone else’s. This makes scanning much easier and avoids waiting times at the door. Important! If you have booked e-tickets, it is essential that they are visible on your smartphone screen with maximum brightness (no screenshot, no broken screen).

Do not take any luggage, (large) handbags or backpacks with you and respond correctly to any requests from the security staff. Bags must not be larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size).

It is forbidden to enter the venue with bottles, cans, alcohol, sound recorders, film and photo cameras, fireworks and objects that may pose a threat to security. Smartphones with a photo function are tolerated, unless otherwise stated. No photography or filming is permitted at events, unless otherwise specified by the organiser. Entering the venue implies agreement with possible searching.



Pay at every point of sale with your bank card, smartphone.or your Sportpaleis Group Cashless Card. Read more.

Explore Antwerp, book your hotel

Combine your visit to the Lotto Arena with a visit to Antwerp.
Explore the city and book an overnight stay in a hotel.