Accessibility

General

All be•at venues are equipped to receive visitors with specific needs. We strive to welcome you as best we can and to let you enjoy a concert or show in the best conditions.

If you need extra assistance or are a wheelchair user, please come to the venue at least 40 minutes before the start of the event. That way, we can help you to the best of our abilities.

Please do not hesitate to address our volunteers when entering the Lotto Arena. They will be happy to help you find your seat.

Ordering tickets

Reserve your seats by phone or contact us via the contact form, so we can help you make the correct booking.

Wheelchair users

Are you a wheelchair user? Then you need to order wheelchair seats for yourself and your companion(s). This can only be done by phone or via the contact form, and not via the website. For safety reasons, wheelchair users cannot take up regular seats.

There are reserved seats in the Lotto Arena for wheelchair users and their companions. Their number is limited however, so do not wait too long to order your tickets.
There is space for one companion per wheelchair user. We are happy to discuss the possibility of exceptions, to seat a family together for example. However, be warned that this is not always possible.

Please note! For safety reasons, it is not possible to seat wheelchair users in the central square.

Deaf and hard of hearing visitors

Hearing-impaired visitors can bring the interpreter of their choice. They can also ask the organizer of the event to provide an interpreter, in which case, we will examine together if it is possible to grant this request.
Please contact us to discuss this.

Blind and visually impaired visitors

Please contact us if you would like to attend an event accompanied by a guide dog.

Parking for holders of an EU parking card for people with disabilities

We advise wheelchair users in possession of an EU parking card for people with disabilities to use the Park & Rides. Between the Sportpaleis and the Lotto Arena, an elevator provides access to the first underground level. There, two elevators will take you to the tram platforms for lines 2, 3, and 6.
Or give us a call in advance on +32 (0)3 400 00 34 and we will check the possibilities for each event.
We are available every weekday from 9 a.m. to noon and from 1 p.m. to 5.30 p.m.

View the plan below to see where the entrance for wheelchair users is located (entrance 14 of the Lotto Arena).

Parking for visitors with temporarily reduced mobility

Are you temporarily less mobile due to an injury or a medical intervention and not in possession of an EU parking card for people with disabilities?
Please contact us in advance so we can help you to the best of our abilities.